Can I update the delivery address for my order?
Whether it was due to a technical issue or an error at checkout, we may be able to help. While address changes aren't always possible, there is a short window after an order is placed where we can attempt to update or cancel it so you can reorder correctly.
To give us the best chance of helping you, please reach out via our contact page as soon as possible after placing your order.
While we can't guarantee changes, contacting us quickly gives us the best opportunity to resolve the issue.
How can I cancel an order placed online?
Cancellations are sometimes possible, but there's only a short window before orders are processed and prepared for shipment. Because we work quickly to ensure fast delivery, changes including cancellations or address updates may not always be possible once an order is placed.
If you need to cancel, please contact us as soon as possible after placing your order via our contact page and have your order number ready. While we can't guarantee changes, reaching out promptly gives us the best chance to help.
How can I set up an account with Amorette Coffee?
Creating an Account with Amorette Coffee
Getting started is easy. An account is automatically created when you place an order or log in for the first time.
Placing an Order
After placing an order, you can log in anytime using the same email address you used at checkout. From your account, you'll be able to view your order history and manage your settings, including email preferences and default or subscription addresses.
Logging In
You can also create an account simply by logging in for the first time with your email. Once logged in, you'll have access to all future orders placed with that email, along with the ability to update your account information and preferences.
When is my coffee scheduled to be roasted?
Freshly Roasted to Order
All of our coffee is roasted to order to ensure peak freshness and flavor.
Webshop Orders
Orders placed before 1:30 PM EST will be roasted the same day. Orders placed after 1:30 PM EST will roast on the next available roast day, Monday through Friday.
Single Origin Coffees
Some single origin offerings are roasted a few times per week. If you have questions about a specific coffee, feel free to reach out via our contact page.
Subscriptions
All subscription orders are roasted Monday through Friday on the next available roast day following the order date.
Which payment methods are accepted?
We currently accept Visa, Mastercard, American Express, Discover, and PayPal.
Is it possible to postpone the shipment of my order?
Webshop Orders
At this time we are unable to delay or postpone shipments for orders placed through our online shop.
Subscription Orders
Subscriptions offer more flexibility. You can pause, skip an upcoming shipment, or adjust your next order date directly from the Subscriptions section of your account dashboard. Changes can be made up until the day before your order is scheduled to be placed. We'll send you a heads up email a few days in advance so you have time to make any updates.
Which items are eligible for return, and how do I initiate the process?
At Amorette Coffee, we want you to love every purchase. If something isn't right, please contact us via our contact page within 30 days of purchase with your order number and the item you wish to return. Once approved, we'll send you a prepaid shipping label. A $9 flat fee will be deducted from your refund to cover restocking and return shipping.
To be eligible for a refund, items must be unused, in original packaging, and include any instructions or inserts. Items not in sellable condition may receive store credit instead of a refund.
Please note that coffee is not eligible for return. Items purchased through our online shop must be returned by mail and cannot be returned at café locations.
Are in-store Amorette Coffee purchases eligible for return?
While we're unable to process refunds directly in-store, we're always here to make things right. If you experience any issues with your order, please contact us at contact@amorettecoffee.com and we'll work quickly to resolve it.
Please note that items returned without complete packaging are not eligible for a refund. We reserve the right to issue store credit in place of a refund for items not returned in sellable condition.
Are coffee and matcha eligible for return?
Because coffee is a perishable food product, we're unable to accept returns on whole bean coffee, even if unopened. However, we're here to help make things right.
If there was an error with your order, please reach out to us at contact@amorettecoffee.com within 30 days of your purchase. If you're not satisfied with your coffee, we're happy to offer brewing tips or help you find a roast better suited to your taste.
Can you explain why my order included a different coffee than expected?
We're so sorry about the mix-up. This was likely an error at our warehouse. The good news? You get to keep the coffee you received and maybe discover a new favorite!
We're ready to make it right. Just email us at contact@amorettecoffee.com with your order number and let us know whether you'd prefer a refund or a replacement for the incorrect item. We'll take care of the rest.
How should I proceed if my order arrives damaged or defective?
Please reach out to us at contact@amorettecoffee.com with your order number, a photo of the damaged item, and a photo of the shipping box. This helps us resolve the issue quickly and report it to our warehouse team. We'll get it sorted right away!
Why isn’t my gift card accepted at checkout?
The gift card you're trying to use may be intended for use in our cafés only and may not be compatible with our online shop. If you'd like us to explore converting it for online use, please contact us at contact@amorettecoffee.com with the gift card code and we'll be happy to assist.
Can you help me understand why my card appears to have been charged twice?
If an order wasn't successfully completed, such as in the case of a payment error, you may still see a temporary charge on your statement. This is a common authorization hold and should disappear within a few days.
If the charge remains, please reach out to us at contact@amorettecoffee.com with your name and order number and we'll be happy to investigate further.
Need Help Tracking Your Order?
Sometimes shipping partners mark a package as delivered up to a day before it actually arrives. If you can't locate your order, here are a few things to try.
Check with neighbors or anyone in your household who may have accepted the delivery. Also check around your usual drop-off spot as packages are occasionally left in a different location. We recommend waiting an extra day before reaching out.
If you're still unable to locate your package, please contact us at contact@amorettecoffee.com with your name, order number, and a brief description of the issue. We'll do our best to make it right.
There are no tracking updates on my order. Could it be lost?
Most likely your package is still on its way! A lack of tracking updates usually means the shipping carrier hasn't scanned the package yet, even though it's in transit. It's not uncommon for tracking to remain inactive until the day of delivery.
Our standard delivery timeframe is approximately 5 to 7 business days after your order has been handed off to the shipping carrier, not including processing time. If there's still no tracking update after 7 business days, please reach out to us at contact@amorettecoffee.com and we'll look into it right away.
What is the estimated delivery time for my order?
We process orders frequently to ensure your items are delivered as quickly as possible. Once processed, orders are typically handed off to the shipping carrier within 1 to 3 business days.
Our shipping partners estimate a delivery window of 1 to 7 business days after receiving the package. You can track your order by visiting the Order History section of your account dashboard. You'll also receive a shipping confirmation email with a tracking number once your order ships.
Please note that we are unable to influence shipping speed once the order has been passed to the carrier. If you haven't received your package within 10 days of receiving your tracking email, please contact us at contact@amorettecoffee.com and we'll look into it.
Do you offer expedited shipping options?
We currently ship coffee via USPS and merchandise via FedEx Economy, UPS Ground, USPS Priority, or USPS First Class. The shipping service is automatically selected based on the best fit for your specific order.
At this time we do not offer expedited shipping options.
What is the expected shipping timeline for my coffee order?
Our goal is to have your coffee handed off to the shipping carrier within 1 to 3 business days after it's roasted.
Once with the carrier, delivery is typically estimated between 1 to 7 business days. You'll receive a tracking email as soon as your order ships. If you don't see tracking updates right away, the carrier may not have scanned the package yet. It's likely still on its way.
If you haven't received your order within 10 days of placing it, please contact us at contact@amorettecoffee.com and we'll assist you right away.
What is the expected shipping timeline for my merchandise?
We process orders frequently to ensure they ship as quickly as possible. Once an order is placed and processed, we're unable to make changes such as cancellations or address updates.
Merchandise typically ships within 1 to 3 business days after the order is placed via FedEx Home Delivery, UPS Ground, or USPS Ground, with estimated delivery times of 1 to 7 business days.
Is free shipping available on orders?
We offer complimentary standard shipping on webshop orders of $30 or more (after discounts and before tax). This will be applied automatically at checkout. No code needed.
All subscription orders also include free shipping. If you're interested, consider signing up for a subscription to enjoy this benefit.
Will all items in my order be shipped together in a single package?
Not all items in your order may arrive in the same package. To ensure the fastest delivery possible, items may ship separately based on availability and what was ordered.
Since different coffees roast and ship on different days, some orders may be fulfilled in multiple shipments. Coffee and merchandise are also often sent from separate fulfillment centers, which can result in multiple delivery dates.
Which countries are currently eligible for shipping?
We ship coffee and merchandise worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
If you have any questions about shipping to your specific location, please reach out to us at contact@amorettecoffee.com and we'll be happy to help.
What are the perks of an Amorette Coffee subscription?
Beyond the convenience of freshly roasted coffee delivered straight to your door, Amorette subscribers enjoy complimentary shipping, early access to new roasts, exclusive cultural events, special collaborations, and other unique Amorette experiences.
Is it possible to update my subscription preferences?
Absolutely! Your coffee subscription should fit your lifestyle, not the other way around. You're only committing to the first shipment. After that, you have full flexibility to adjust your coffee selection, delivery schedule, pause, or cancel anytime.
Will I be notified before my subscription renews?
You'll receive an email before each shipment, giving you the opportunity to update your preferences or skip the delivery if needed.
Which subscription option is best for me?
It's all about your personal taste. Our most popular option, the Single Origin subscription, is ideal for those who love discovering new flavors and exploring a global journey in every cup. If you prefer something classic and comforting, our signature blends deliver a rich, familiar taste. You can adjust your plan anytime after your first shipment.
Are your coffees certified organic and Fair Trade?
Most of our coffees are certified organic and meet or exceed Fair Trade standards. Where organic certification isn't feasible, we partner with trusted suppliers known for environmental responsibility and strong traceability.
How do I properly store coffee to preserve its flavor?
Coffee doesn't exactly 'spoil,' but its unique and complex flavors can fade if not stored properly. To maintain freshness, we recommend keeping your coffee in a cool, dry place such as a cupboard or cabinet away from heat sources like an oven. It's best to store it in its original packaging or another airtight container.
We don't recommend storing coffee in the refrigerator or freezer, as the moisture in these environments can actually accelerate flavor loss.
What is the shelf life of your coffee?
The bags we use to ship our coffee are designed to keep it fresh by protecting against the three main factors that cause coffee to age: light, moisture, and air. As long as the bag remains unopened, your coffee will stay fresh and flavorful for up to 60 days after roasting.
Once opened, we recommend using the coffee within 14 days for the best taste experience.
Is your coffee sold as whole bean, and do you offer a grinding option?
All of our coffee is shipped as whole beans, and at this time, we’re unable to offer grinding before shipping. This ensures maximum freshness and flavor in every cup.